Shipping Time

SHIPPING TIME

STANDARD SHIPPING

STANDART SHIPPING IS FREE FOR $50+ ORDERS.

TIMES ARE LISTED IN BUSINESS (WORKING) DAYS FROM THE EXPORT DATE AS LISTED ON YOUR TRACKING INFORMATION. THESE TIMES DO NOT INCLUDE PROCESSING TIMES PRIOR TO SHIPPING THE ORDER.  THESE TIMES ARE ESTIMATES ONLY AND DO NOT ACCOUNT FOR POSTAL DELAYS, WEATHER, CUSTOMS PROBLEMS OR HOLIDAYS. THESE ESTIMATED ARE VALID FOR OUR STANDARD SHIPPING OPTION ONLY. WE ADVISE A GENERAL AVERAGE DELIVERY TIME FOR MOST LOCATIONS TO BE 7-15 BUSINESS DAYS FROM THE DATE OF EXPORT.

  • USA:10-15 BUSINESS DAYS (LOCATION DEPENDENT)
  • CANADA:10-15 BUSINESS DAYS (CANADIAN CUSTOMS TEND TO HOLD SOME OF OUR ORDERS AT RANDOM, THIS IS EXPLAINS THE WIDE VARIANCE IN SHIPPING TIMES.)
  • UK:10-15 BUSINESS DAYS
  • AUSTRALIA: 5-10 BUSINESS DAYS
  • EU: 7-14 DAYS
  • AFRICA: 20-30+ DAYS - DUE TO VERY STRICT CUSTOMS PROTOCOLS, STANDARD SHIPMENTS TO SOUTH AFRICA TEND TO TAKE LONGER THAN AVERAGE. WE STRONGLY RECOMMEND USING AN EXPEDITED SHIPPING METHOD TO AVOID THIS PROBLEM.
  • SOUTH AMERICA: 15-30+ DAYS - DUE TO VERY STRICT CUSTOMS PROTOCOLS, STANDARD SHIPMENTS TO ARGENTINA, CHILE & BRAZIL TEND TO TAKE LONGER THAN AVERAGE. WE STRONGLY RECOMMEND USING AN EXPEDITED SHIPPING METHOD TO AVOID THIS PROBLEM.
  • MIDDLE EAST: 10-16 DAYS  NOTE: NON EXPRESS DELIVERIES TO UAE WILL BE SHIPPED TO THE POST OFFICE CLOSEST TO THE ADDRESS PROVIDED. PLEASE MONITOR YOUR TRACKING INFORMATION FOR DETAILS.

 

EXPRESS SHIPPING

 

EXPRESS SHIPPING IS FREE FOR $150+ ORDERS.

EXPRESS DELIVERIES ARE GIVEN A GENERAL ESTIMATE OF 2-5 BUSINESS DAYS WORLDWIDE.   

ORDER TIMELINE

PAYMENT PROCESSING: ORDER IS PLACED ON OUR PAGE. ONCE YOUR INFORMATION IS SUBMITTED IT GOES THROUGH MULTIPLE SECURITY CHECKPOINTS AND YOUR INFORMATION IS VERIFIED AGAINST ANY FRAUDULENT/SUSPICIOUS ACTIVITY. FRAUDULENT ATTEMPTS WILL BE BLACKLISTED FROM ORDERING FROM OUR STORE.

ONCE PAYMENT IS PROCESSED, ORDER PROCESSING BEGINS.

TIME: INSTANT - 1 DAY

 

ORDER PROCESSING: YOUR ORDER IS SENT TO ONE OF OUR FACILITIES AND PACKAGED. A SHIPPING LABEL IS PRINTED AND ATTACHED TO YOUR ORDER. ONCE THIS STEP IS COMPLETE, YOUR ORDER IS PICKED UP BY OUR POSTAL SERVICE.

TIME: 1-3+ DAYS (SEASONAL AND PRODUCT DEPENDANT)

 

IN TRANSIT: AT THIS STAGE, YOUR ORDER IS NOW OUT OF OUR HANDS AND IN THE REALM OF THE POSTAL SERVICE. TRACKING UPDATES FROM THE POSTAL SERVICE ONCE THEY HAVE IT REGISTERED AND IN TRANSIT. YOU WILL NOW SEE INFORMATION ON YOUR TRACKING NUMBER.

TIME: 1-6 DAYS

 

OUT FOR DELIVERY: YOUR PACKAGE IS NOW ON ITS WAY TO ITS FINAL DESTINATION AND WILL SOON BE OUT FOR DELIVERY AT YOUR LOCAL MAIL SORTING WAREHOUSE. KEEP IN MIND THE TRACKING NUMBERS ARE NOT UPDATED IN REAL TIME AND MAY NOT REFLECT THE CURRENT LOCATION OF YOUR ORDER. 

TIME: 1-15 DAYS

  

DISCLAIMER

PLEASE NOTE THE ABOVE LISTED TIMELINES ARE ESTIMATES DESIGNED TO GIVE YOU A ROUGH IDEA OF HOW OUR SHIPPING PROCESS IS CO-ORDINATED, AND ALL ORDERS HAVE SUBJECTIVE DELIVERY TIMES BASED ON GEOGRAPHICAL LOCATION. 

OUR PRODUCTS ARE NOT ALL LOCATED IN THE SAME WAREHOUSES. THIS MEANS THAT SOME OF YOUR PRODUCTS (IF YOU ORDERED MORE THAN ONE ITEM) WILL ARRIVE SOONER THAN OTHERS. PLEASE BE PATIENT AND WAIT FOR YOUR ORDER TO ARRIVE. 

NOTE THAT BY PLACING AN ORDER ON OUR WEBSITE AND SUBMITTING PAYMENT MEANS YOU AGREE TO THIS POLICY.

 

IF THIS INFORMATION WAS NOT HELPFUL AND YOU HAVE AN ADDITIONAL QUESTIONS PLEASE CONTACT US AT

 

EMAIL: support@venuecharm.com

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